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Getting to Know Steadfast
What exactly does a prep center do --- and why do I need one?
We receive your inventory, inspect it, prep it to Amazon and Walmart's exact requirements, and ship it to fulfillment centers or straight to your customers. You focus on sourcing and growing your business --- we handle the rest, and we handle it right.
Where are you located, and why does that matter?
Montana --- one of only five states with no sales tax. Ship your inventory to us, and most retailers charge zero sales tax at checkout. Those savings go straight back into your margins on every order.
How does the sales tax savings actually work?
Sales tax is based on the delivery address at checkout --- not where the product ends up. Ship to our Montana address and most retailers charge no tax, which can mean saving 6--10% on every purchase.
Which platforms do you support?
Amazon FBA, Walmart WFS, FBM, Shopify, and other e-commerce platforms --- all under one roof.
Do you work with new sellers or only established businesses?
Both --- and we mean that. Whether it's your first box or your ten-thousandth unit, you get the same care and commitment. No volume minimums, ever.
Getting Started
How do I get started?
Reach out, and we'll walk you through setting up your client portal, our service agreement, and quick onboarding. You'll invite us to your Seller Central account, and we'll send our shipping address and your inventory tracking sheet. Most sellers are up and running in a few hours at most.
What access do you need to my Amazon account?
Only what's needed to build your shipping plans and print labels --- a limited Seller Central user role. We never have access to your banking, payments, or account settings, and we'll send simple step-by-step setup instructions.
How do I get my inventory to you?
Ship your products to our warehouse address and log what's coming on your shared tracking sheet. When it arrives, we receive it, inspect it, and get to work.
Is there a setup fee or a monthly minimum?
A one-time $49.99 registration fee --- that's it. No monthly fees, no minimums. You pay only for the work we do.
Pricing & Billing
How much do your services cost?
Standard prep starts at $1.00 per unit, depending on volume, and includes receiving, inspection, label removal, all labeling, photos of any damage, and 30 days of storage. FBM orders are $2.00 - $3.00 per unit plus $0.50 for each additional unit in the same order. Our full price sheet is yours for the asking --- no games, no guesswork.
Are there any hidden fees?
No. Supplies like poly bags and boxes are billed only when your products need them, and we reuse incoming boxes whenever they meet Amazon and Walmart standards to keep your costs down. Everything we charge is on the price sheet before we ever prep a unit.
When and how do I pay?
Your invoice is posted in your client portal and emailed based on your requested billing schedule, and payment is due within 5 days of receipt. Your first three shipments are paid before they ship; after that, we'll set up a regular invoicing schedule.
Prep, Turnaround & Shipping
How fast will my inventory be prepped and shipped?
24 to 72 hours from arrival, depending on volume and complexity. And if anything ever causes a delay, you'll hear it from us first --- no chasing, no wondering.
What happens if my items arrive damaged?
We photograph it, document it, and contact you with our recommendations before doing anything else. You always make the final call.
Can you handle bundles, fragile items, oversized products, and shoes?
Yes to all of it. Bundles start at $1.75, fragile and glass items are $2.00 per unit, oversized items are $2.00 per unit, and shoes run at the standard unit rate. Got something unusual? Just ask.
Do you process returns?
Yes --- $0.90 per unit covers receiving, inspection, photos, and our honest recommendation on what to do next.
Do you create my shipping plans?
Yes. We build your FBA shipping plans, print labels, and coordinate shipments to Amazon and Walmart. You approve the plan; we take it from there.
Can you receive pallets or larger freight shipments?
Yes --- just give us a heads-up before your freight arrives so we can be ready for it.
Are there any products you can't accept?
Most products are no problem. Hazardous materials or items needing temperature control may require special arrangements --- when in doubt, ask before you buy, and we'll give you a fast, straight answer.
Storage
Do you offer storage? What does it cost?
Your first 30 days are free. Need longer? Just reach out before the 30 days are up and we'll set up storage at $25 per pallet per month.
I sell LEGO. Can you store my long-term holds?
We speak LEGO fluently. Long-term LEGO storage is one of our specialties --- contact us and we'll build an arrangement that fits.
Trust & Policies
How do I know my inventory is in good hands?
Steadfast was built on Montana values --- hard work, honesty, and doing the right thing even when no one's watching. Every unit is inspected on arrival, damage is documented with photos, and your shared tracking sheet shows exactly what we've received and shipped.
What if something is damaged or lost at your facility?
Report it within 48 hours, and we'll investigate promptly, communicate openly, and make it right up to the replacement cost of the affected items.
Who's responsible for my shipment once it leaves your warehouse?
Once it ships, it's in the carrier's hands --- that's standard across the industry. What isn't standard: we pack every shipment to fulfillment-center specs and document it, so your inventory leaves here with the best chance of arriving exactly as it should.
Am I locked into a long-term contract?
No. If you ever need to move on, just give us 15 days' written notice and settle your balance. We'd rather keep you with great service than fine print.
What's communication like once I'm a client?
A shared tracking sheet updated as your inventory moves, proactive emails and private messaging through your client portal when anything needs your attention, and real answers from real people who know your account.
Still have a question we didn't answer?
Reach out at prepteam@prepsteadfast.com --- we'll get back to you with a straight answer and a plan.
Montana Strong. Steadfast Always.
Ready to take your e-commerce business to the next level? Let Steadfast Prep and Pack handle all your packing and fulfillment needs with precision and care! Our expert team is dedicated to ensuring that your products are perfectly prepared and delivered on time, every time.
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